web conferencing services – InterCall 2017

InterCall’s web conferencing tools balance feature-rich functionality and ease of use. This virtual-meeting provider allows you to choose from a number of popular online meeting programs. Its flexibility of platforms combined with excellent customer service and support earns InterCall our Top Ten Reviews Silver Award for web conferencing services.

Presenter Tools

InterCall provides audio and video conferencing services, and it works with Adobe Connect, Cisco WebEx, Google Hangouts, Microsoft Live Meeting, Microsoft Lync and Unified Meeting 5 to help you get the platform that best meets your online meeting needs. In fact, Adobe suggests InterCall as one of its partners to consider if you need advanced audio for your virtual conference. You can find Adobe Connect and Cisco WebEx among our top ten services.

For small businesses, InterCall suggests Adobe Connect or Unified Meeting 5. Unified 5 has a simple interface that doesn’t require a learning curve for a presenter or participants who take control of a meeting. This software has a simple scheduling and invitation interface, and it works in Outlook for scheduling and sending invitations and reminders.

When you host web meetings, you have full control. You also have a number of tools to help you avoid and prevent distractions in an online meeting room. The participant list shows everyone’s profile as well as who is being loud or if distortion is heard. You can mute and unmute specific participants to cut the background noise.

As with most virtual-conferencing services, you can share your screen in real time. That basic feature is enhanced by the ability to zoom in on a specific area of your screen so the participants see only what you want them to see. You also have the option to select specific applications to share with the rest of the participants.

InterCall online conferencing allows the moderator to mute everyone except the presenters. When people have questions, they can click on an icon to raise their virtual hands. The moderator can then unmute their lines so that participants may ask their questions.

Participant Tools

If you want to know more about your audience before your meeting, you can require your participants to pre-register before the presentation. This feature can help you target your meeting or presentation to your audience. You can use its polling feature to get consensus during a meeting or gather feedback afterwards.

This virtual meeting service is user-friendly for participants. You can join via the web, call in or have the meeting call you. Unless you need the mobile app, there are no downloads to worry about and no codes, unless the host has designated a password for entry. Calls are toll-free for the participant, although this service does charge the account holder.

Unified Meeting 5 and the other InterCall-approved web conferencing platforms have excellent collaboration features. With social media integration, you can view the Facebook profile of the presenter or other participants. Your participants can choose to use their webcams or turn them off, but you can control volume or mute to get rid of distracting noises. In addition to the white board, your participants can use annotation tools to mark up the screen or slides. If you need to save that information, however, you have to use your computer controls to take a screenshot.

InterCall has excellent platforms for mobile devices. Adobe Connect lets you run your meeting from a tablet or cell phone. InterCall’s MobileMeet lets you schedule meetings, get alerts when a meeting is about to start or when others have already joined, and participate in the meeting itself. Its other web conferencing software options offer similar features.

The different platforms offer breakout rooms. Breakout rooms aid collaboration because you can send a small group to a private room to work a specific issue or give executives a private place for a high-level discussion before making a decision. InterCall’s plans allow up to 100 participants, so in the case of a large web conference, this makes it easy to separate into focus groups.

InterCall does not offer cloud storage but does provide network space for recordings and files. It uses 128-bit AES encryption with the option to require security passwords for attendees. Web conferences can also be locked to prevent unauthorized access and to prevent meeting disruptions. Once a conference is locked, new participants cannot join the online meeting until the moderator gives them access. This is particularly useful if you have back-to-back online meetings.

Web Conference Features

InterCall web conferencing offers a variety of technical support options and user resources that range from built-in help menus and instructional PDF manuals to online resources. InterCall’s official website contains dozens of technical support options and resources, including FAQs pages, how-to guides, a knowledgebase, a training center and troubleshooting. Despite the fact that it offers so many different online conferencing service options, the support section is easy to navigate.

It also offers chat during business hours, email and 24/7 telephone support. If tech support cannot walk you through a solution to your problem, it can provide remote IT support, meaning you can give a technician access to your computer remotely so he or she can work the issue. Finally, if you have a large or difficult meeting coming up and want a third party to moderate, this service can provide operator-assisted meetings.

Help & Support

InterCall offers an expansive list of features to help your online meetings run smoothly. It stands apart from the competition in that it has partnered with several high-quality web-conferencing services to provide you with a choice of platforms and features. Nonetheless, it has a clean and easy-to-follow technical support section and comprehensive help features. The quality of programs and support make InterCall one of the best web meetings services for businesses of any size.